For technical support, contact firstname.lastname@example.org or call 1-800-274-4076 (+1 805 619 4515 from outside the US) between 9 AM and 5 PM Pacific time. Please be sure to let us know what product you're inquiring about, e.g., Hyperion Hoop, Hyperion Lite, Hyperion Phoenix hoop, or Hyperion Poi.
We are unfortunately unable to continue offering support for legacy SpinFx Phoenix hoops, but technical information is available for independent repair shops.
PDF versions of our hoop and poi manuals can be found in the Downloads section.
See Shipping & Returns for our return forms, shipping instructions, and detailed info. Please don't send hoops or poi for repairs without contacting us ahead of time. However, you may send them in anytime for routine/non-repair services such as re-tubes or downsizes.