This warranty applies to new Hyperion and Phoenix hoops purchased through us. For warranty terms on Phoenix hoops sold by SpinFX, please see your Phoenix documentation.
This warranty covers defects in materials and workmanship, with the exceptions stated below, for two years, effective from the date you receive the product. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
The warranty on the Hyperion Hoop, Phoenix Hoop, and Hyperion Poi is 2 years from the ship date. The warranty on the Hyperion Lite and all accessory items is 1 year.
This warranty does not cover physical damage that kinks or breaks the tubing, water damage, worn out batteries, or normal wear and tear, including scuffs, scrapes, and scratches.
If you drop the hoop and something breaks inside, that’s covered – your hoop’s internal parts are intended to take the stresses that come with normal use. If you snap the hoop in half, that’s not covered, but we provide repair services for a nominal fee. We believe strongly in the right to repair and any reasonable attempt to repair the hoop yourself will not void this warranty.
Be sure to check the troubleshooting section of the website first for fixes to common problems. To arrange warranty service, contact us at firstname.lastname@example.org or call 1-800-274-4076 (+1 805 619 4515 from outside the US). No warranty registration is required, but if you buy the hoop used, we strongly recommend that you contact us so we can update our records; this helps us reunite lost or stolen hoops with their rightful owners.
If the hoop fails in the first 90 days after you receive it, we will provide a prepaid return shipping label (US and Canadian customers) or reimburse first-class mail shipping costs to return the hoop to us or an authorized repair facility. Beyond 90 days, getting the hoop to us (including insurance and suitable packaging) is your responsibility, but we'll cover shipping back to you.
We will repair or replace the hoop, at our option, and return it to you. Repair may require replacement of the tubing, so keep in mind that you may not get back any grip tape or other modifications you’ve made to the tubing. If we fail to repair the hoop after a reasonable number of attempts, we will replace it or issue a full refund of the purchase price, at your choice.
We offer warranty extensions in 1-year increments. See here for more information.