FAQ

Frequently Asked Questions about our Hoops

Q. Does the hoop have a battery gap?

A. The Hyperion has a small gap in the LEDs where the battery is installed.  Because the LEDs run all the way through the connector, the gap is only about 1.5″.  The Phoenix has no battery gap.

 

Q. Is the hoop available with 5/8″ tubing?

A. No.  Some of the internal components in the hoop are not available in small enough versions yet to fit in smaller tubing, and a 5/8" version would require too many design sacrifices at this point.

 

Q. Is the warranty transferable?

A.  Yes.  The warranty is valid for two years from the date it was delivered to the original owner.  The free down-sizing is also transferable if it hasn’t been used.  If the owner isn’t sure about the delivery date, check the hoop’s serial number – the first two digits show the year the hoop was built, and the next two show the week (01-52).

 

Q. Can I extend the warranty beyond two years?

A.  Absolutely!  Extended warranties are available for purchase in our online store.

 

Q. How do I claim my hoop’s free downsize?

A.  You can find our downloadable service form (PDF) on the Shipping & Returns page.  Our address is on the form.  Look over the shipping instructions on the form, and be sure to include it inside the box when packing your hoop!  Free downsize does not apply to Phoenix models.

 

Q. Is it possible to get my hoop up-sized, or downsized again?

A.  Yes!  Both services are available for purchase in our online store.  Sizing services for Phoenix models are slightly more due to the added complexity of the battery wiring.

 

Q. How do I have my hoop’s tubing replaced or changed?

A.  You can purchase a re-tubing service here.

 

Q. What should I know about buying a used hoop?

A. If you’re buying a used Hyperion, there are a few things to check.  First, check for cracked or broken tubing or signs of water damage; these aren’t covered by the warranty.  Newer hoops have water contact indicators inside the connector that will show up as a red dot if they get wet.

Make sure the hoop isn’t stolen.  You can contact us if you’d like to check on a hoop.  The serial number should be printed along with the size on a label near the battery compartment.  If it’s missing, we can provide instructions for checking the electronic serial number.  The following serial numbers have been reported lost or stolen:

144502  144818  151601  151813  151925  152105  152122  152123  152526  153906  154309  154511  155003  160411  164516  172801

Newer hoops also have a slot in the connector that works with a Kensington laptop lock.  If a lock has been ripped out, there will be visible damage to the clear tubing of the connector and the button spring will likely be missing or damaged, which will make the hoop difficult or impossible to close properly.

It’s not necessary to contact us to register a change of ownership, but it’s recommended.  If we know who a hoop belongs to it simplifies warranty service, tells us who to contact if the hoop is lost or stolen, and if the hoop’s software lock feature has to be reset because of a forgotten code it will take us less time to verify your ownership of the hoop.