Please see Shipping & Returns
for our return form, instructions, and other info.
Hoop too small? If you'd like us to make it bigger, order that service here. Please include the new size you want in the order comments, or on the service form you send along with the hoop.
Our hoop sizes are all measured by inner diameter (ID) - from inside edge to inside edge. To convert from outer diameter (OD), simply subtract 1.5" (one and one half inches). For example, a 33" OD hoop is 31.5" ID.>
The maximum size we can make Spin FX Phoenix hoops (2016 or older) is 33.5" ID / 35" OD.
Upsizing requires adding LEDs and re-tubing your hoop to a bigger tube. Re-tubing is automatically included in this upsize fee. Select which tubing you'd like from the drop-down menu.
Upsizing takes 5-14 business days from the time we receive your hoop, depending on how busy we are that week. Your hoop will be returned to the address you specify on this order. You can choose the shipping method you want us to use to return it during checkout.