Please see Shipping & Returns for our return form, instructions, and other info.
Our hoop sizes are all measured by inner diameter (ID) - from inside edge to inside edge. To convert from outer diameter (OD), simply subtract 1.5" (one and one half inches). For example, a 35" OD hoop is 33.5" ID.
Downsizing service takes 5-14 business days from the time we receive your hoop, depending on how busy we are that week. The hoop will be returned to the address you specify on this order. You can choose the shipping method you want us to use to return your hoop during checkout.